Terms & Conditions 

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Last Updated: [October, 2025]

Welcome to Hilltop Catering (“we”, “our”, “us”). By using our website or booking our catering services, you agree to the following Terms & Conditions. Please read them carefully.

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Services Provided

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We offer catering for weddings, corporate events, private parties, and special occasions in Toronto and the GTA.
Service details, pricing, and availability are confirmed in writing during the booking process.

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Quotes & Pricing

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All quotes are based on the event details provided. Prices may change if guest count, menu selections, rentals, or service needs are updated after the initial quote.
A written estimate must be accepted before booking is confirmed.

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Deposits & Payments

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A non-refundable deposit of [25% or $250] is required to secure your event date.
Final payment is due [14 days] before the event unless otherwise agreed in writing.

We accept:

• Credit card

• E-transfer

• Bank transfer
   

Event Changes

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Changes to guest count, menu, rentals, staffing, or venue must be communicated no later than [14 days] before the event.
Additional costs will apply for increases in guest count or service requirements.

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Food Allergies & Dietary Restrictions

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We can accommodate dietary needs (vegan, vegetarian, gluten-free, etc.) upon request.
However, we cannot guarantee an allergen-free environment, and clients are responsible for informing guests of potential risks.

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Client Responsibilities

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Clients must ensure:

• Access to the venue at agreed times

• Availability of utilities if required (kitchen, power, water)

• Compliance with venue rules and permits

We are not responsible for issues caused by incomplete or inaccurate information provided by the client.

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 Staff & Rentals

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If staffing (servers, chefs, bartenders) or rentals (tables, chairs, linens, tableware) are required, these will be included in the final quote.
Damage to rental items may be billed to the client after the event.

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Liability

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Hilltop Catering is not liable for:

• Venue-related issues

• Guest injuries unrelated to our services

• Damages caused by guests or third-party vendors

We maintain standard liability insurance.

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Photos & Marketing

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We may take photos of event setups and food presentation for portfolio and marketing purposes.
If you prefer not to be featured, please notify us in writing before the event.

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Governing Law

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These terms are governed by the laws of Ontario, Canada.

For questions, contact us at: info@hilltopcatering.com

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Refund & Cancellation Policy (Hilltop Catering)

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Last Updated: [October, 2025]

This policy explains how cancellations, refunds, and changes are handled for Hilltop Catering.

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Deposits

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The booking deposit of [25% or $250] is non-refundable.
This deposit secures your event date and is applied toward the final invoice.

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Client Cancellations

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Cancellation timelines:

• 30+ days before event:
  Deposit is non-refundable, but any additional payments are refunded.

• 15–29 days before event:
  50% of the total event cost is due (including deposit).

• 14 days or less before event:
  No refunds. Full payment is required due to food ordering, staff scheduling, and preparations already in progress.
   

Rescheduling

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If you need to reschedule:

• Requests made 30+ days before the event can be moved to a new date (pending availability).

• Reschedule requests under 30 days may incur additional fees, as food and staffing arrangements may already be committed.
   

Guest Count Changes

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Guest count decreases within 7 days of the event cannot be refunded.
Guest count increases may require additional charges.

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Event Cancellation by Hilltop Catering

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We reserve the right to cancel due to unsafe conditions, non-payment, or circumstances beyond our control (e.g., severe weather, emergencies).
In this case, all client payments except the non-refundable deposit will be refunded.

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Refund Method

All approved refunds are issued via the original payment method within 5–10 business days.